FAQ
FAQ
UK Delivery
Q: Do you deliver in the UK?
A: Yes — we deliver within the UK only.
Q: Is UK delivery free?
A: Yes — UK delivery is FREE on all orders.
Q: Which courier do you use?
A: We use Royal Mail Tracked 48.
Q: How long does delivery take?
A: Orders are dispatched within 1 business day (Mon–Fri). Delivery is typically 2–3 business days after dispatch with Royal Mail Tracked 48.
Q: Will I get tracking?
A: Yes — tracking is provided. You’ll receive a tracking link by email once your order is dispatched.
Q: Do you ship internationally?
A: Not at the moment — we currently only ship within the United Kingdom.
Returns & Hygiene
Q: Can I return my order?
A: Please review our Returns Policy for full details: Returns Policy.
Q: Can I return items after opening?
A: For hygiene reasons, opened or tried-on items may not be eligible for return. If you’re unsure before purchasing, contact us and we’ll help.
Silk Hair Bonnets
Q: What hair types are silk bonnets good for?
A: Silk bonnets are great for curly hair, long hair, braids, and protective styles. They help reduce friction that can cause frizz and breakage.
Q: What size is your silk hair bonnet?
A: Size details (55 cm in diameter) . If you want help choosing, message us and tell us your hair type/style.
Q: Is the bonnet 100% silk?
A: Yes 100% Silk
Q: Does it stay on overnight?
A: Our bonnets are designed for a secure, comfortable fit. Fit can vary by hair volume and style — adjusting placement helps for best hold.
Q: How do I wash my silk bonnet?
A: We recommend gentle care (hand wash or a gentle cycle, cool water) and air dry. Avoid high heat.
Silk Eye Masks
Q: What does a silk eye mask help with?
A: A silk eye mask helps block light and can make sleep more comfortable. Silk is also gentle on skin.
Q: How do I clean my silk eye mask?
A: Use gentle washing and air dry. Avoid high heat to protect the fabric.
Baby Items
Q: Are your baby items suitable for gifting?
A: Yes — our baby items are popular gifts. Product details are listed on each baby product page.
Q: How do I care for baby silk items?
A: Use gentle washing and air dry where possible. Always follow the care instructions on the product page.
Orders & Support
Q: I entered the wrong address — what can I do?
A: Contact us as soon as possible. If the order hasn’t been dispatched yet, we’ll do our best to update it.
Q: How can I contact you?
A: Use our Contact page or email us via the details shown on the website — we’ll reply as soon as possible. info@silkburys.com.