Silkbury's FAQs

Welcome to the Silkbury's Frequently Asked Questions page. Here you'll find answers about our silk hair bonnets, sleep masks, baby silk products, delivery, returns and caring for silk.

UK Delivery

Q: Do you deliver in the UK?
A: Yes — we deliver within the UK only.

Q: Is UK delivery free?
A: Yes — UK delivery is FREE on all orders.

Q: Which courier do you use?
A: We use Royal Mail Tracked 48.

Q: How long does delivery take?
A: Orders are dispatched within 1 business day (Mon–Fri). Delivery is typically 2–3 business days after dispatch with Royal Mail Tracked 48.

Q: Will I get tracking?
A: Yes — tracking is provided. You’ll receive a tracking link by email once your order is dispatched.

Q: Do you ship internationally?
A: Not at the moment — we currently only ship within the United Kingdom.

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Returns & Hygiene

Q: Can I return my order?
A: Please review our Returns Policy for full details: Returns Policy.

Q: Can I return items after opening?
A: For hygiene reasons, opened or tried-on items may not be eligible for return. If you’re unsure before purchasing, contact us and we’ll help.

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Silk Hair Bonnets

Q: What hair types are silk bonnets good for?
A: Silk bonnets are great for curly hair, long hair, braids, and protective styles. They help reduce friction that can cause frizz and breakage.

Q: What size is your silk hair bonnet?
A: Size details (55 cm in diameter) . If you want help choosing, message us and tell us your hair type/style.

Q: Is the bonnet 100% silk?
A: Yes 100% Silk

Q: Does it stay on overnight?
A: Our bonnets are designed for a secure, comfortable fit. Fit can vary by hair volume and style — adjusting placement helps for best hold.

Q: How do I wash my silk bonnet?
A: We recommend gentle care (hand wash or a gentle cycle, cool water) and air dry. Avoid high heat.

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Silk Eye Masks

Q: What does a silk eye mask help with?
A: A silk eye mask helps block light and can make sleep more comfortable. Silk is also gentle on skin.

Q: How do I clean my silk eye mask?
A: Use gentle washing and air dry. Avoid high heat to protect the fabric.

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Baby Items

Q: Are your baby items suitable for gifting?
A: Yes — our baby items are popular gifts. Product details are listed on each baby product page.

Q: How do I care for baby silk items?
A: Use gentle washing and air dry where possible. Always follow the care instructions on the product page.

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Orders & Support

Q: I entered the wrong address — what can I do?
A: Contact us as soon as possible. If the order hasn’t been dispatched yet, we’ll do our best to update it.

Q: How can I contact you?
A: Use our Contact page or email us via the details shown on the website — we’ll reply as soon as possible. info@silkburys.com.

We regularly update Silkbury's FAQs to answer the most common questions from our customers about silk products, shipping and caring for silk.